Cyber-Seniors : Connecting Generations
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Why did you create this innovation?
Before Covid, Cyber-Seniors provided expertise to help communities start their own Cyber-Seniors programs, recruiting seniors and mentors in the community to participate in workshops. With the onset of Covid, all in-person workshops were paused, so Cyber-Seniors pivoted to begin providing virtual tech support and daily webinars for seniors with the help of volunteer tech mentors.
How does your innovation work in practice?
Mentors support us by participating in group technology training webinars on Zoom (either as a presenter or part of the Q&A Team) and providing one-on-one telephone tech-support to senior citizens. Volunteer opportunities are posted on our scheduling system and mentors have the ability to apply for any session that fits their schedule and tech skills. Our scheduling team will notify you if you are chosen to take on the session. In general volunteers can expect to volunteer for 80% of the sessions they show interest in. There is no minimum time commitment, you simply volunteer when you have time. If you require a certain number of hours for community service or course completion, Cyber-Seniors will make its best effort to accommodate. Volunteer hours are tracked, and you will be able to download a Volunteer Hours Report from your Dashboard on the Cyber-Seniors online system.
How has it been spreading?
We have volunteers from 35 states and 5 provinces across North America. Over 3000 volunteers have earned over 16,000 volunteer hours. We also offer co-op opportunities to schools and opportunities in English, French, and Spanish. Interested students can visit our website and begin the training program. Cyber-Seniors also has a dedicated outreach team that works with schools, universities, colleges, and youth programs across North America to ensure that we connect with as many interested volunteers as possible.
If I want to try it, what should I do?
Volunteers can register on our website at www.cyberseniors.org/volunteer-with-cyber-seniors, and then complete volunteer opportunities all from home.
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