Think from the heart - the first step towards making change happen is trying to understand how people feel. Learners are encouraged to look at their surroundings closely and observe things that bother them (hotspots).
Learners then share their observations with their team and vote as a group for one situation they would like to see change.
After selecting the issue, learners dig deeper to understand better through asking questions such as: when does it happen? Where does it happen? Who is being affected?
The next stage is to speak to people who are involved and affected by the situation, in order to understand their concerns so that a solution can be designed with them rather than for them.